Frequently Asked Questions

Below are the most common questions asked. If you do not see your question, please contact us and we would be glad to help get that answered for you.

Purchasing Product

Where can I buy your product?

Please use the “Contact Us” page and complete the form with your information to find a professional salon near you that carries our product.

Can I purchase your product online?

Our products are designed and intended for sale only in professional salons where you can receive proper instruction for use and application. Our products produce optimum results when chosen and sold by trained tanning salon professionals who understand their clients tanning needs and objectives. Diverted products (sold either online or outside a professional salon) are many times counterfeit, contaminated, old or expired products that may not be safe to use. We are committed to protecting the safety of our consumers and maintain the product integrity. Once a product has been diverted we cannot guarantee the safety of the product. Consumers who buy diverted products do so at their own risk, as we have no way of ensuring that the diverted products have not been contaminated or altered. 


How does tingle work? What does it do?

Tingle products deliver a warming, reddening effect on the skin using one of our active tingle ingredients, Benzyl Nicotinate. Tingle products increase the skin cell’s microcirculation and oxygenation to produce deep, dark tanning results. Tingles are for your advanced tanners and are not recommend for beginning tanners or individuals with sensitive skin. Tingle products are also effective on hard-to-tan areas such as legs. As with all tingle products, extra care should be taken when handling children and pets as the reddening effect could be transferred to skin even hours after use.

I can't feel the "tingle" anymore from my lotion. Why is that?

If you are an avid tingle tanner, oftentimes your skin acclimates to the tingle and you won’t feel the sensation anymore. Despite this fact, the tingle is still working even if you are not feeling the heat. As with hair care products, we recommend switching products from time to time to avoid your skin acclimating to the sensation.

How can I stop the tingle action on the skin?

You may try using any of our Tan Extender lotions to mitigate the heat sensation. This will not stop the tingle, but it will alleviate it to a certain extent.

How do I get the excess tingle lotion off my acrylics?

Sometimes tingle lotions can remain on the acrylics after tanning. Wipe the surface of the acrylic with a towel to get as much excess lotion off as possible. Spray down the acrylics with sanitizer and clean as normal with a new towel. Repeat if necessary.


What is a bronzer?

There are two types of bronzers, Natural Bronzers and Delayed Bronzers. Natural bronzers provide the skin with immediate color.  Delayed Bronzers, or more commonly known as DHA, develop on your skin from 1 to 4 hours after application.


Why do I have these circles on my shoulders, buttocks, and/or lower waist that won't tan?

These are called “pressure points,” where the most amount of pressure is on your body when reclining in the bed. The blood flow is constricted in those areas and that is why they don’t seem to tan. The best way to combat this is to alternate your positions when tanning.

I think I tan better without a lotion. So why should I use one?

This false belief can be easily disproven once clients fully understand the tanning process. For example, indoor tanning and UV exposure can be dehydrating to the skin. New Sunshine lotions will help replenish any moisture that has depleted during the tanning session, thereby improving your results. Not only will you get a darker tan, but you will also tan quicker and retain your tan longer. Additionally, New Sunshine lotions contain specific ingredients that promote tanning and melanin synthesis while restoring vitamins and nutrients lost in the tanning process.

Will the tanning lotion speed up the tanning process?

New Sunshine products are designed to help you tan faster. Additionally, some lotions contain Natural and Delayed Bronzers to provide instant color and delayed color.

Why Is Indoor Tanning "Smart Tanning?"

Indoor tanning is a great way to minimize the risk of overexposure while maximizing the enjoyment of having a tan and the benefit of UV exposure. We call this Smart Tanning because tanners are taught by trained tanning facility professionals and have control over the quantity of UV rays and time of exposure.


Can I use lotion on my face?

The facial area is much more delicate and more likely to have allergic reactions in comparison to the rest of the body. We recommend using products specifically designed for the delicate facial area. New Sunshine has many different facial products to choose from.


How do I protect a tattoo?

First and foremost, follow your tattoo artist’s instructions. Since chemicals sensitive to UV exposure have been injected into the skin, it is important not to expose a fresh tattoo to sunlight or indoor tanning equipment, while the tattoo is still healing. Cover the tattooed area completely or don’t tan until the skin has healed. After the skin has healed the chemicals have lost their sensitivity to UV light, please continue to take moderate protective measures. Tattoos will continue to lose their brilliancy with exposure to UV light, both indoors and outdoors. Using an Australian Gold’s Tattoo Stick, New Sunshine lip balm with SPF or any lotion with tattoo technology, will help protect and preserve the brilliancy of your tattoo.